PUTRA, Kadek Hindra Wijaya; SARI, I Gusti Agung Mas Krisna Komala; WINIA, I Nyoman. Implementation of e-service quality by front office department in increasing guest satisfaction at Movenpick Resort & Spa Jimbaran Bali. Journal of Applied Sciences in Travel and Hospitality, [S. l.], v. 5, n. 2, p. 88–97, 2022. DOI: 10.31940/jasth.v5i2.88-97. Disponível em: https://www.spafajournal.org/index.php/JASTH/article/view/598. Acesso em: 16 sep. 2026.